Effective Date: 09/09/2024

Introduction:

MazeByte (“we”, “our”, or “us”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-driven ETL and data analytics platform at https://mazebyte.com (the “Service”).

Data Controller:

For the purposes of the EU General Data Protection Regulation (GDPR), MazeByte is the data controller of your personal data.

Information We Collect:

Personal Data:

Contact information (name, email address, phone number).
Account credentials.
Billing information.
Usage data related to your interaction with our Service.

Non-Personal Data:

Aggregated and anonymized data generated through the use of our Service.

How We Use Your Information:

We use your personal data for the following purposes:
To provide and maintain our Service.
To notify you about changes to our Service.
To provide customer support.
To gather analysis or valuable information to improve our Service.
To monitor the usage of our Service.
To detect, prevent and address technical issues.
To comply with legal obligations.
Legal Basis for Processing.

We process your personal data on the following legal bases:

Performance of a contract when we provide you with our Service
Your consent, which you can withdraw at any time
Our legitimate interests, which do not override your fundamental rights and freedoms
Compliance with legal obligations

Data Retention:

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Data Transfers:

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We have implemented appropriate safeguards to protect your personal data when we transfer it internationally.

Your Data Protection Rights:

Under the GDPR, you have the following rights.

Right to access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Rights related to automated decision-making and profiling

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

Data Security:

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

Third-Party Services:

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Children’s Privacy:

Our Service is not intended for use by children under the age of 16. We do not knowingly collect personal data from children under 16.

Changes to This Privacy Policy:

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.

If you have any questions about this Privacy Policy,

please contact us at: info@mazebyte.com